Testimonials – What Our Clients Have To Say.
I had a hose break with the cold weather and had my car towed to Larchmere a few days before Christmas. As it turned out, my previous mechanic had not informed me of some major BMW maintenance requirements and all of my hoses were about 60,000 miles past replacement dates. Not only that, the engine had flooded with the hose leak. The guys at Larchmere did a ton of work on my car in a very short time, and I was able to make it home for Christmas. They kept in touch with me the whole time about what was going on, and were concerned for me that I had been taken advantage of by this other garage. My car has been running like a top for three months now. These guys are professional, courteous, skilled, and quick. I would recommend anyone come here.
- Margaret Richardson
I went to Larchmere Imports for a shimmy in the steering wheel of my BMW at speeds between 20-40 mph. I called the shop and spoke with Mike who was very professional. Upon picking my BMW up the shop, I met with Bruce the mechanic who service my car and was also very professional. My car is running very well. If you need work done to your vehicle, I strongly recommend Larchmere Imports.
- Antony E Jordan
I went to Larchmere Imports a while back a second time, but forgot to write a review. My expansion tank hose broke off on my wife on our x3. I called Mike, and he was able to arrange my car to be received into the shop that same day...it was already 3PM. They got the parts immediately and got my car up and running the next day. Price was good also. I got a chance to talk to John and he was super knowledgeable, understanding and extremely helpful. I would take my car here rather than the dealer any day.
They turned my BMW X5 around very quickly and fixed problems another mechanic could not.
- Craig Anthony
My first experience at Larchmere was outstanding. Great service, great advice, and good turnaround on the service time itself.
- Robert Ball
They were extremely fast and fixed complex computer problems that other mechanics had failed to fix. They cost less than the dealer and know more.
- Craig Anthony
The group of experts at Larchmere Imports are so professional and have such integrity that anytime I have a chance to turn anyone on to their services, I do! Great service,great people.
- Tom Todaro
These folks were recommended to me to service a Jaguar when I was frustrated by the service I was receiving from the dealer. Servicing foreign cars is, in my experience, a real crapshoot because of the ripoff artists who invent problems and don't identify the cause of the actual issues you have. These guys are both honest and knowledgeable; and take a lot of the angst out of taking an import in for service. Don't intend to take my car anywhere else.
- Richard Whitney
When the engine in my A4 died, I called a number of independent auto service companies. I ended up a Larchmere in Bainbridge and I'm glad I did. Dave and his team was able to r&r the engine and get me back on the road. 5 stars.....
- M Romagni
I had a very positive experience, (first time customer) with Larchmere Imports. I had an alternator issue with my 2009 Volvo V50 Station Wagon that I originally installed and created a situation that Dave and Jeff handled with respect and professionalism. I am 59 years of age and find it refreshing that the business climate that these young men present is all that a customer could hope for. I highly recommend you give them an opportunity to impress you as they have done myself, (which is not normally the case)! The honesty and integrity that they blend into their work will be long lasting and yield a substantial client following. That is not something that I hear very often in the arena of automotive repair and maintenance shops.
- Robert Easterbrook
I was very impressed and pleased as always when I get my car repaired/serviced at Larchmere Imports. They always contact me about what need to be done, and do it in a timely manner. Other repairs that need to be made they always let me know in advance. As long as I own a BMW, I will always take it to them because they are very knowledgeable and friendly.
- Betty Flake
Friendly service. Quick response. Happy with first visit plan to return and will recommend to others.
- Andrew Albrecht
Awesome service and communication...my car died right outside of the larchmere location at 7:00 am...they welcomed me in, diagnosed the problem and had it all fixed in a day!
- Amit Vasanji
My car had several electrical issues. Due to the time I was able to leave the car and the expense involved, I opted to fix what was most important. Everyone was great, I appreciated that John was upfront with me about the expense involved to fix everything.
- Kim Banko
I was very happy with the service I received from Larchmere. They explained to me exactly what they fixed and I know that I can trust them. Thank you for making my experience great!
- Kelly Hanlon
Your staff was very knowledgable and took time to review the servicing needs of my 335i. I am a BMW enthusiast and appreciated that your technician was willing to take several minutes to answer questions in detail. I appreciate that you provide BMW loaner cars during the service so even though my car was in for repair I had something entertaining to drive for the day! Top notch professional service at reasonable rates. Will definately be back when needed down the road. Keep up the good work.
- Patrick Burke
Larchmere knows their BMWs. Our 190k-mile 328 loaner drove better than a Chrysler rental I had on a business trip. They know how to maintain them. Only complaint was having to rearrange schedules because they had to keep the car an extra night.
- Todd Vura
The friendly conversation with Mike, the Service Manager, the convenience of a loaner car, the detailed list and prices of the proposed work, the speed of completion, and the willingness of Mike to wait past close for me to pick up, all FIRST CLASS!
- G. Michael Skerritt
The new Chagrin Falls Larchmere Imports team has been great! I have had good, fast and complete car repair service with them. They have a loaner car upon request and are flexible with my time frame and schedule. I will be going back to them.
- Tracy Franklin
Always a great experience with the work done right the first time. All are courteous and pleasant and timely.
- alison masters
I have a 20000 740 il. I like the ride of the car even though it is getting old. I took the car in for a overheating problem. They were able to immediately address the issue and even provided to me a car while they addressed the issue.
- Steven E. Wolkin
I recently bought a 1999 BMW M Roadster and wanted to find a good local BMW shop to have it serviced. I had a few small issues I needed remedied and couldn't be happier with how easy John and his team are to work with. Thanks!
- Todd Donnelly
I've been a long time customer. My 2002 BMW 540i has been well maintained by the professional staff at Larchmere Imports. I give them an 'A'.
- James DeBerry
Larchmere is Different. John and the staff are thorough with their work & explanations. They know my Mini and know what it takes to keep it running. Super impressed. Already referred them to friends.
- Myra Orenstein
John and his team have done an excellent job keeping my BMW in great condition. They've proven to be knowledgeable and friendly professionals. I will be back on a regular basis.
- Mark Webster
Excellent, speedy, and polite customer service, and good quality work at reasonable prices compared to the dealer.
- Brad Sparks
I had an oil change and spark plugs replaced and everything was done well and on time. They offered to drive me home if I didn't have another way. I have used them several times at both locations and find them knowledgeable, professional and friendly.
- robert coleman
Great service and work is always done promptly and as promised. There are never any surprises with Larchmere and they keep our older vehicles running great.
- Alan Fuente
Very good and efficient.
- Steven Annes
I took my 2000 740i for a oil change. The staff was very knowledgeable and friendly. They recommended service to keep my car running for years to come. As a new customer My BMW nd myself have found a new family. THANKS A MILLION!
- Shannon Richardson
I've been bringing my 1993 BMW 325i to these good folks for the past 15 years. They are the reason this car still drives like it left the factory yesterday. A recent clutch repair made shifting gears "better than new." They are the best!
- Bill Stigelman
mike at larchmere imports was a very big help there to me and my bmw 5 4.4
- Michael Taylor
Great service! Called me constantly about my car. Explained to me in detail about the issues my car was having. After my car was fixed, they gave it a very good wash. When I picked it up both owners came out and talked to me about my car. 5 stars!
- Javier Lopez
- Vernease A. Thomas
Excellent in all respects.
- Alfred Cali
I was pleased with the efficiency and knowledge of the staff. The work that was performed was performed in a timely manner and full explanations were provided as to why certain work was necessary.
- James L. Hardiman
Very helpful & professional
I have two Bimmers that have been serviced at Larchmere for years. The team is friendly, knowledgeable and professional. They do great work!
- ernest harwell
We had a number of continuing problems with our 2002 Audi A4 before coming to Larchmere, and they have resolved everything - at a very favorable price. This is without question the best automotive repair/maintenance experience I have ever had. Ever.
- Jim Foster
Excellent care of my dilapidated Saab.
- Helmut Cascorbi
I loved how the technician explained to me exactly what the problem with my car was. He made me aware of the things that I had to fix and of the things that were not as important. Wish the bill was more detailed and showed what I was paying for though
- Ronald Bernard Jones Jr
The service was comprehensive and my 5 series drives well. Their business integrity prevailed. For that I am most appreciative.
- Catherine Roscoe-Herbert
A very good experience
- Michael Taylor
I have taken a 2006 Lexus hybrid, a 2010 Volkswagon CC and a 2000 Mercedes S Class to LI in the past two weeks. Each experience has come in at a price much less than my prior car care provider and with many extra services I have never received.
- Annie Hubbard
I have been going to Larchmere for close to 10 years. They are very knowledgeable and professional. I trust them and always follow their recommendations, which they are good at explaining to someone like me who is not an expert. I recommend them highly.
- Philip Kushner
Larchmere imports did a good job on my brake lines for my 2001 Discovery SE7. I would recommend their service.
- Gregory Curry
Larchmrre Imports fixed a car issue that two other shops could not. Great job!
- Rachel Pittman
My 2002 BMW and I have been going to Larchmere for about 3 years. I find them professional, friendly, knowledgeable, and, in general, terrific! I highly recommend them.
- Barbara Juknialis
Once again a great job. It is very comforting to know that the folks at Larchmere will be able to accurately diagnose the problem and fix it quickly. Their knowledge is far superior to the dealers, keep up the great service.
Honesty and capability are easy to come by at Larchmere Imports. They make it possible for you to own and operate your import in a financially responsible manner, no unnecessary or \"Dealer\" recommended maintenance at inflated service pricing. Their talents take the guess work out of the \"we\'re not sure what it could be\" equation, as they are mechanically intimate with the luxury brands we have come to love. Their knowledge is superb, pricing fair, and workmanship is expeditious and precise. Your experience will likely be as gratifying as ours has been.
- Mark F.
I always have a good experience at Larchmere Imports. Mike is great and explains everything. They never do work that is not required and are open and honest in their dealings. I feel like my 2007 328xI is in great hands there.
- Richard Trate
I have complete faith and trust in John and his terrific crew. They have kept my semi-elderly BMWs running smoothly well past their logical expire-by date and deliver with a sense of commitment, style, humor and dedication! They CARE about you and car.
I have been going there for about fifteen years with our Hondas and the service has been excellent. The people are friendly and accommodating and things get fixed properly. One of our cars is 18 years old and it is still running fine thanks to them!
- Mano Singham
Positive exp. w/ oil change on my 2010 MB C300. He offered to give me the keys to his car to drive to work - didn't take it but meant a lot. Actual service ended up more than orig quote, so he ended up discounting service. Plan to return in future.
- Lu Morrison
My experience, like usual, at Larchmere was perfect. I had "high centered" my Z4 M at a NYC parking garage as well as scraping the very low ground clearance front air dam. Larchmere found difficult to find parts; fixed my car perfectly, fairly priced.
- Erwin Bruder
For 8 years, the guys at Cleveland Larchmere Imports have kept my beloved 2001 3-series convertible in nearly-new shape. In a year I'm retiring to North Carolina, and I have virtually no hope of finding better care for her--or for my wife's Audi A4.
- Ralph G OBrien
Repaired power steering leak previously diagnosed by the dealer as a oil gasket leak.
- Rick Mohar
The guys in Bainbridge have taken great care of my BMW each time its needed work. I have also recommended a co-worker & Saab owner to them & he had a positive experience also.
- Nathan Stromberg
I have been going to Larchmere for 2 years and have always received superior service.
Great service, as always.
- Jonathan Berry
I found the shop to be neat clean and organized, Mike at the desk was friendly, efficient and extremely professional. He e-mailed me a clear estimate of the work, and then called to explain. The work seemed first rate and fairly reasonable in price.
- Jim Rosenthal
The folks at Larchmere are great, honest, friendly, professional and prompt. I bring my BMW to them without hesitation. They're the best!
- Perry B
It is always a great learning experience.
- Lauren Forbes
Excellent customer care, very knowledgeable technicians that are always super helpful and accommodating. The dealership experience without the dealership rates.
- Greg Adams
Decent job! I would recommend to friends.
- Y XU
REALLY GOOD GUYS AND GOOD WORK ALSO
- Woody Key
I was very grateful that you took my car immediately, gave me a super loaner, and had it all finished the next day. Many thanks for the terrific service.
- Florence KZ pollack
My 2008 Mini was done in an hour; they gave me a loaner so I could run an errand; and the price was less than I expected!! When do you go to a repair shop and get such pleasant service!! Will be telling all my friends! Thanks guys!!
- Deb Mendosa
Quality work, professional staff Excellent documented estimates of work to be done.
- Paul Tokar
My first experience at Larchmere Imports. Work was done on time and as promised. No high pressure to have any additional work performed. I'll be a returning customer.
- Bruce J. Waller
As always, my experience with Larchmere Imports is wonderful. You are efficient and most of all I feel that I am always being told the truth about the condition of my car. thanks!
- Mary Beckenbach
Outstanding service at a fair price that exemplifies the highest standards of automotive professionalism. I also appreciate the time and effort that is taken to explain how my BMW's work. This has earned my lasting trust and confidence.
- Joel Lieske
Outstanding service! We were having a pre-purchase inspection performed on a possible used-car purchase; the Larchmere Imports folks saved us from an ugly mess! The CarFax on the vehicle stated "no accidents", but they uncovered big mess. Thanks!
- Ed Gamble
I am a very fussy BMW 530xi owner and could not be more pleased with the meticulous service I expect and receive at the Bainbridge location. Jeff and David are the greatest. I wouldn't go to any other BMW service provider.
- Richard Johns
Prompt service, good explanations and good work.
- Eric Shapiro
Larchmere imports always treats my VW very well. They are more approachable and personable than the dealerships around and they explain the mechanics of the problems that I might be having with my car when they fix it. They're also exceedingly nice.
I was experiencing trouble with my BMW 5 series. I was told by two other shops that my engine was blown, beyond repair, and that I need to get a new engine. Larchmere Emports ran a diagnostic and found that I needed a cam shaft replaced. I had the service done and saved over $5,000.00 and was able to save my engine! They gave me the red carpet treatment and to this day are the sole service provider for me car! Thanks guys! Keep up the excellent work!
- Tony Weems
Liked their service & convenience. Great staff.
- Melissa Carr, Ravenna, OH
They are always very knowledgeable. They take great care of my bmw.
- Lauren Forbes, Cleveland, OH
Very friendly and knowledgeable staff. Prompt service. Highly recommended!
- Joseph Zagorski, Lakewood, OH
Supposed to be ready next day and ready day of. Specialists in BMW! Much better than dealer.
- David Schindelheim, White Plains, NY
Fast service and loaner car. They are great with older model cars.
- Lana L., Beachwood, OH
Honest people, good service, great location!
- Barbara J., Cleveland, OH
I appreciated the open, in-depth and honest explanation of diagnosis, staff friendliness and knowledge base.
- Kent Strickler, Cleveland Heights, OH
Hi - just wanted to thank you for helping with the repair of my car in time for me to go out of town this weekend. Everything is working well--what a difference with the brakes and perhaps my imagination, but seems a smoother drive and better acceleration. Drove in pouring rain and the new windshield wipers really helped.
Charisma honesty and friendliness.
- Bob P., Columbus, OH
Knowledgeable staff can handle the most complicated problems quickly and professionally.
- Al C., Cleveland Heights, OH
Great work. The location is right around the corner.
- Victor C., Cleveland, OH
(I like) the quality of service. Try them I am sure you would like them.
- James M., Warrensville Heights, OH
Very knowledgeable experienced folks.
- Chris G., Chagrin Falls, OH
(I like) your new location and meeting the next generation. Such great guys!
- Deborah R., Chagrin Falls, OH
(I like) your free loaner program and in the old days, I loved that u washed exterior B4 returning. You’re in our neighborhood/on the way downtown or to Univ. Circle.
- Sarah J., Shaker Heights, OH
I trust your advice about whether something needs to be repaired or not at the time of a visit. I don’t feel like you are trying to cheat me because I am a woman.
- Carolyn O., Shaker Heights, OH
They repaired my vehicle in a timely manner. The cost to repair my vehicle was slightly lower than the dealer.
- Tony W., Maple Heights, OH
Honesty and fairness, also letting me know of other repairs that need to be made and the urgency of it. Always a good experience, the availability of a loaner when the repair will take hours to fix. When something arises other than the specified repairs, always a phone call before repairs are made.
- Betty F., Cleveland, OH
The communication process is great and flexible on the pricing.
- Brian F., Olmsted Falls, OH
You had the knowledge and ability to fix the problem with my BMW. Knowledgeable and professional.
- Phillip F., Cleveland Heights, OH
I like the friendliness of the people, the honesty, and not only keeping me informed but also allowing me to examine the cite before and after repair to my automobile.
- Karen M., Beachwood, OH
My first experience is one that will keep me coming back. My vehicle was accurately diagnosed, repaired properly and timely, all at a savings of more than $250 over the dealer quote.
- Glen P. Chardon, OH
I have been a client of Larchmere Imports for more than 5 years. I have developed a great partnership with John and the Team.
They take the time to explain suggested repairs and email me a clear description and service cost estimate; helping me to make the most informed decision.
Making car repairs is difficult when trying to balance work, children, and life and they always work with me to make the process as smooth as possible.
While having a quirky older car has its ups and downs, having a safe car is critical.
Larchmere Imports makes sure my car is dependable and safe for my family.
- Pam Barragate - 2000 Land Rover Discovery Owner
For multi-taskers, Larchmere Imports is the most convenient place to service your car. I've taken every car we've owned there from Volvos to Subarus because they have quality mechanics and their business model is the most efficient I've encountered.
Larchmere provides a loaner until my car's fixed; is close to public transportation and there's a thriving restaurant scene within walking distance if I'm hungry while I wait. Car repair everywhere should be this painless.
- Sarah Jaquay, customer since 1997
. . . from his initial explanation of how to maintain a luxury vehicle over time, to his exacting directions, to his descriptions of what work has been required on my car, John has been articulate and intelligent, as well as thoughtful and knowledgeable about cars, not to mention personally generous when he, for example came to pick up my car a few towns east of Shaker Heights. I have never found someone I could trust since I didn’t even know how to talk about what I needed – until I met John. Now I drive three states “over” to bring my car to John’s wonderful operation, notwithstanding its “inconvenient location”.
- Jeanne Carter Halpern, Princeton, New Jersey
The staff will work with you to make sure you get a great deal, save money and still get your car repaired correctly. They do excellent work for a great price.
- Gary L. Rose, Cleveland Heights, Ohio
Very high expertise level in all matters related to auto import repair.
- Bo Pichurko, Independence, Ohio
The fact that you had a car for us to use while our repairs were being done worked great for us. The whole experience was great. Repair cost was reasonable, the loaner car availability was perfect and the repairs were done right.
- David Yohann, Shaker Hts. OH
Quality customer care. Great people who provide excellent customer service.
- Gary R Woods, Cleveland, Ohio
Friendly customer service. Trustworthy.
- Lauren Yeager, Cleveland Heights, Oh
Friendly and straightforward. Good place to take your import car and know it will be repaired properly.
- Charlie Caplan, Willoughby, OH
Agreed upon work was always done on time and correctly.
- Clint Fowler, Bristolville, Oh
Great folks to work with; trustworthy; fix it right the first time; pricing is fair. Trust that you will only recommend and perform services that are truly needed.
- Bill Stigelman, Cleveland Heights Ohio
Fast, dependable service. They also make a point to educate you about your car. If you own a BMW, they're the number 1 choice in northeast Ohio. And even though I've relocated from Cleveland to NJ, I still plan to have any scheduled or major work done at Larchmere Imports.
- Jonathan Berry, Union City, NJ
I trust your advice about whether something needs to be repaired or not at the time of a visit. I don't feel like you are trying to cheat me because I am a woman.
- Carolyn Obrien, Shaker Heights, OH
They fixed my problems completely to my satisfaction. Reliable, friendly, quality service delivered at reasonable price. What more could you want?
- Richard Trate, Beachwood, PA
Very professional and courteous. Their knowledge of the cars they service is vast and accurate. You're in good hands with this bunch.
- Mary Garofoli, Pepper Pike, Ohio
What I like the best about the service was they tested my car out to see if the problem was solved before they called me to in to pay.
- Dontel R. King, Cleveland, OH
I get the sense that you appreciate having my business and work hard to ensure that I remain a happy customer. My previous experience of getting service from the dealership felt more like I was inconveniencing them. Mike does a great job communicating what needs to be done and lets me know right away when the work has been completed. One of my early experiences was getting new brakes installed. You were so patient working with me as the new pads squealed like mad. While I felt badly coming back a few times, you graciously tried several things until I was satisfied. Truly top notch customer service that I would recommend to anyone.
- Lloyd Bell, Cleveland Heights, OH
Knowledgeable staff can handle the most complicated problems quickly and professionally.
- Alfred Cali, Cleveland Heights, OH
I have referred my co-workers, neighbors and friends to Larchmere.
- Jim Fischer, Cleveland, OH
Trustworthy and stand behind their work. Quick and convenient appointments. Their rental car is available at no charge. I feel more educated about the vehicles problems and therefore more comfortable having Larchmere fix them. I recommend them to everyone with a German car!
- Steve Horton, Cleveland, OH
Knowledge and quality of work performed on my auto. Had my Cayenne to Porsche 4 times and had major components replaced without a positive result. One visit to Larchmere Imports an inexpensive sensor was replaced, and the problem was solved.
- Greg Alaimo, Cleveland, OH
Staff very knowledgeable about BMW
- Andre Smith, Shaker Hts, OH
They deliver what they promise. You will get great service at a reasonable price. Plus, they are really nice people!
- Barbara Juknialis, Cleveland, OH
Dave & Jeff of the Bainbridge location is extremely NICE and helpful. They provide great service. I feel very comfortable leaving my BMW X5 in their care. Very professional, nice, honest and great service!
- Airian Pruitt, Oakwood Village, OH
You took care of the problem as soon as I brought the car to you without a prior reservation. You generally can address an issue very quickly and if there is a problem with a repair it is taken care of immediately.
- Steven Wolkin, Shaker Heights, Ohio
You did what I asked and did it right the first time! I have mentioned Larchmere Imports to several BMW owners. I have no idea if they became customers, but I have praised your workmanship and pricing that is better than a dealer.
- Erwin Bruder, Beachwood, OH
I really feel that I am not getting overpriced, less than accurate dealership treatment. Instead I get one on one reliable and what I believe is trustworthy maintenance and solutions. You will get an honest diagnoses of your problem and parts permitting, a quick fix. Although the labor is a little expensive it is more affordable then what a dealership may charge.
- Mark Fuduric, Concord, Ohio
Your BMW expertise, personable service and (relatively) reasonable prices. But the bottom line is this: I trust you. That is rare today and I am very grateful. Thank you.
- Walt Glazer, Sagamore Hills, Oh
John and Dave at Larchmere Imports operate a first class service facility in every way. I have trusted several BMWs that I've owned over the years to their care, and I have yet to be disappointed. I am a car enthusiast, and so I'm very particular when it comes to work done on my vehicles. The team at Larchmere Imports absolutely treats my vehicles as if they were their own. I have confidently recommended Larchmere Imports to friends and co-workers. It is also worth noting that Larchmere Imports is located nearby several public transportation options. It is a short (less than 10min) walk to the Green/Blue line of the RTA Rapid. There are also bus routes that pass nearby. These convenient options have allowed me to drop my car with them and take public transportation into work that day.
- Google+ Local Review
I have been an owner of BMW's and Saabs for 15 years and I have always had my vehicles serviced at Larchmere Imports. As a female it is very difficult to trust that I will not be taken advantage of when I'm in need of services pertaining to my vehicle but I have never felt that way at Larchmere. They are honest, they are dedicated to solving the issues, and I have always felt that in the price point of my luxury vehicle, the pricing has been fair. As we all know any German vehicle is never cheap to repair but they are certainly worth it! Thank you Larchmere Imports for your consistant, honest customer service and congratulations on your second location in Bainbridge!
- Michelle Cluney
I have used Larchmere Imports exclusively since the late 1990s. They have serviced and maintained five BMW's for my family, one which I bought from them and one which I sold to them. I am extremely satisfied with the high level of service they provide. It takes an intelligent technician to correctly diagnose problems in highly engineered, highly complex, European cars. I trust Larchmere to get it right. They haven't disappointed me and I highly recommend them.
- Ken W. Cleveland, OH
My experience with this shop has been nothing but positive. I've had my BMW and Volvo serviced here for years. The quality of work is exceptional. The technicians have pointed out deficiencies in the repair work done by other BMW shops and corrected them at reasonable or no cost.
I would highly recommend Larchmere Imports for the knowledge and expertise of their technicians and staff.
- Chuck K. Chagrin Falls, OH
I've taken my 2004 MINI here twice and had a good experience both times.
I took my MINI in to get diagnosed for an engine light, which was preventing me from getting plates and thus driving legally. I had already pulled down the error codes, and Larchmere Imports independently determined the same part was raising the code, did some tests, and replaced the part. Additionally, they caught that my rear license plates lights were no longer functioning, and repaired them. I was appreciative of this, as I might have never noticed myself, and was told those are required by law.
I should mention that my car had been previously worked on by Classic MINI. They diagnosed and replaced a *very* expensive part (the DME/ECU). I am still suspicious over whether or not that repair was necessary/legitimate. Since I had just purchased the vehicle preowned, these repairs were coming out of Honda of Mentor's pocket, and Classic MINI probably had high incentive to overcharge. Whatever the case, the *much* cheaper part that was additionally if not solely responsible for my engine light was not diagnosed or replaced until I took my MINI to Larchmere Imports.
Larchmere Imports were also willing to give me a loaner for the period that they had my car. Without sounding ungrateful, I was a little disappointed that it was an older BMW -- going from a MINI to a car twice the length that handled (not poorly but) completely different was not a great experience for me, and I would have preferred at least a smaller car. But it kept me on the road for the work week and saved me in renting a car or taking the bus, which matters more than my driving comfort.
More recently, I had my MINI towed in to get bailed out after a bad DIY. Before work was done, I was called to make sure that the intake manifold bolt that I had lost couldn't possibly be in the engine, as he didn't want to start the engine with a bolt inside of it. I echoed those sentiments, and was pleased that they were concerned as well, rather than for example starting the car thoughtlessly. They found the bolt (outside of the engine) and called me to confirm that they had found it, putting me at ease, and reinforcing that they would never invent problems to increase their profits.
I also left with them a piece of wheel trim for which I didn't have the time or tools to install, and they very helpfully installed it at my request and at no charge.
Additionally, and presumably in response to me inquiring about their detailing services, they washed a couple months worth of rock salt off of my car. I had never seen the body of my car so clean in a long time; and the red paint really popped in a way that I had forgotten. Not sure if it was more than just a simple wash or not, but I was stunned with the way it looked nevertheless.
The towing service they recommended (Vitalone's Services) did a great job at hauling my MINI onto a flatbed, using the correct tools and hauling points on my car. I didn't have to pay for the towing up front; rather it went on the final bill that I paid when I picked it up, which is definitely convenient and streamlined.
Above all, Larchmere Imports are honest and only do the work that needs to be done. In fact, many times I have suggested things that might need repairs and was told that they weren't necessary at the time, or given a timeline for when those thins should actually be fixed. It could be argued that they are perhaps a little too conservative in this regard. If you want them to fix something that isn't broken (my power steering pump was noisy but completely functional), you have to push a little bit. This is probably a good thing, but if you're OCD like me and are eager to fix just about anything, just let them know you understand what you're asking for.
I feel that it's important to note that they're not inexpensive and, at least for MINIs, their rate approaches that of the dealership. However, Larchmere Imports are incredibly trustworthy and do excellent work. Peace of mind is priceless.
- Elliot M. Cleveland, OH
You guys did the A/C, strut mounts, steering shaft, idle control valve and air intake on my '86 Porsche 944 a week and a half back. I then drove it to central WI and back.
The car simply ran great! Better than ever, by far. A/C blew ice cubes off my forehead. the steering was noticeably different. I almost liked it better before with frozen strut mounts (stiffer), but knowing the difference this made, it was definitely the right thing to do to free them, safety wise. But the new idle control valve and air intake was a dream. The car used to idle rough when cold, and is just smooth now, even from the first revolution on start. I have to say that this always bothered me before, and I did have my old shop look for it. They did not diagnose it. But Dave found it instantly, very impressive! Thanks Dave.
Also, the best part (not my goal, but a great bonus). Mileage! I got incredible mileage. I drove steady 73 MPH and got 28 MPG into a head wind on the way out. On the way back, with a tail wind, more of a load and A/C on, I got 34 MPG. Unbelievable. I am certain the new plugs you put in, the idle control valve and air intake you did is directly responsible for this.
Thanks so much for the EXCELLENT service and great work! I very much look forward to working with you in the future.
- Corey Smith, Porsche Owner
John, from Larchmere Imports is a truly GREAT guy! And he runs a world class business.
I was traveling from San Francisco, to Boston and stopped in Cleveland for one day to visit some dear friends. In the process, the hydraulic system related to my clutch leaked and not knowing who to call, I started with BMW in Cleveland. Because it was a Saturday, I was referred to Larchmere, and it was the BEST REFERRAL they could have ever made.
John was there, diagnosed my automotive problem over the phone, and arranged to have my car towed to his shop, and he had it repaired within 2 hours, and I was 'back on the road'...
If I lived in Cleveland - John from Larchmere Imports would undoubtedly become my AUTOMOTIVE REPAIR SHOP of CHOICE. John is caring, honest, fairly priced and LOVES automobiles, and it shows in the QUALITY of his work! Every city could benefit from a Repair Shop like Larchmere!
- Jeff G, BMW Owner
Recently, I had some work done on my Mini at Larchmere Imports. These guys know what they're doing! But...they are not cheap. Honest and fair, though. And they do provide a free loaner if you ask.
- Steven D, Mini Cooper Owner
After spending way too much money and time at the BMW dealership, the issue we had with our X5 became enough of a problem that we sought out a shop in Cleveland after moving here from Missouri. Larchmere was awesome! Not only did they repair the dreaded "Self-Leveling Suspension Inactive" issue that no one seems to be able to figure out (do a Google search and you will find a host of others with the same issue), but they also saved us a ton of money by working with our warranty company to get some of it covered. Additionally, one of the gentlemen took the time to answer my questions and explain what they found.
Best of all? They had a free loaner available for the duration of the service! HUGE plus for us.
Long story short, we wholeheartedly recommend Larchmere Imports!
- Kate F., BMW Owner
I was visiting Cleveland from Florida over labor day weekend and had a headlight blow. I walked into the shop without an appointment and was on my way within 30 minutes!
Very professional staff, Thanks much!
- Ed, BMW Owner
Can't begin to express how happy we are that you could fit us in for the crankshaft sensor on such short notice. The car ran beautifully all the way back to Princeton. Thanks again John, Mike and especially Dave.
- Jeanne Carter/Alan Long, 2006 Mercedes S430 Owner
If you are outside of your warranty period, there is still hope. And that hope is found in Larchmere Imports. While I believe that their specialty are BMW's, the staff have broad knowledge of imports and vehicles in general. They are topnotch! Honestly, unless I have to go to Land Rover I will go nowhere else. John, the president, and Dave, the general manager, run the business like it's supposed to be run...like they want people to tell their friends, and like they want to be around and growing for 100 years.
The service isn't the cheapest in town, but it's done expertly and they will truly educate you on your vehicle. Actually on my recent service (the dreaded one to change the belts) I did save about 30% versus the dealer.
They are so passionate about the work. I recently had a 10 minute conversation with John regarding a service on my vehicle. The conversation saved me from spending money that I was more than willing to spend in the shop...Dave has done the same with me in the past. They get the fact that that is what will keep me coming back.
- Quinton F., Land Rover Owner
For close to 20 years, I've been relying on Larchmere Imports to care for my BMW. Friendly, trustworthy, and just plain good at what they do, John and Dave have also gone the extra mile (literally) when my car wouldn't start or quit on me unexpectedly. Well after hours one Friday night my car died some blocks away from their shop. I walked over, saw a light on in the back and yelled for John. He and Dave came to the front of the store, listened to my story, got in a truck and towed my car, telling me to go home and we'd figure things out Monday morning. I got a loaner and the car was ready to roll on Tuesday. I'm happy to recommend Larchmere Imports to my neighbors and friends.
- Heather Hogan, BMW Owner
I have taken my car to Larchmere Imports for the past 5 years and couldn't be happier with the service I have received. Dave and John do an outstanding job accommodating my schedule, explaining problems in layman's terms, answering my un-sophisticated questions, and keeping my costs as low as possible while providing me with outstanding service. I couldn't be more pleased with the relationship I have with Larchmere Imports and refuse to take my car anywhere else.
- Sarah Kostick
Larchmere Imports is a top notch shop without top notch prices. As a former owner of a BMW 740il Larchmere Imports provided excellent work on the car I had serviced there. They were very thorough in all their work and often provided other fixes of the cars at no additional charge. They were neat and very professional and would not over sell products or services; an item to find rare today. I would highly recommend Larchmere Imports to any driver of a high end foreign car.
- Brian Molnar
Give 110% to each customer, provide solid communication each step of the way, treat them with respect and great things happen.
- John Negus, Owner of Larchmere Imports